Requesting a Setting to turn off email notifications sent to CSMs after they Log Activities to Timeline in GS

  • 14 January 2022
  • 1 reply
  • 15 views

Hi,

Our CSMs have been receiving email notifications for every timeline activity that they log. This creates a lot of noise for them in their inbox & they want the option to stop the notifications. I’d like to request a setting in GS to turn off the email notifications for timeline activities that they log. Is anyone else experiencing this? 


1 reply

Userlevel 3

@Alexis.rodrigues - Users can set-up there own notification settings, this can be updated under “Notifications”-->Event Subscriptions. They can subscribe only to what is relevant to them and where they need email notifications

 

Probably this link will help https://support.gainsight.com/Gainsight_NXT/Notifications/User_Guides/Setup_User_Notifications

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