Remove One Failed Participant

  • 14 August 2020
  • 0 replies

I would like the ability to remove one participant from the failed participants list within a Program in Journey Orchestrator.

My use case is when the uniqueness criteria does not allow for the participant to re-enter the program, however, the contact failed. We would then update the contact would on the implementation project, and remove the individual participant from the Failed Participants list. This would allow the communication to be sent to the correct individual while not erasing all of the other Failed Participants.

I had been clearing all Failed Participants to re-send communications, however, we have ran into visibility issues, as this failure information is not stored anywhere. Therefore, if I clear the Failed Participants and in the future have  a question about why the contact did not receive the communication, then I have no insight into whether the contact failed to enter the program or not.

0 replies

Be the first to reply!