I often need to re-issue the NPS survey that’s been sent via Gainsight - the only way I’ve found to do this so far, is to create an entirely new distribution list.
Is there a way that I can simply resend to an individual who’s already been included within a Program?
I have a feeling the answer is no, and if that’s the case, it really is hugely inconvenient.
Best answer by ashish_ahuja
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Hi
- The scheduled source would take care of bringing the participants who have already been sent the NPS.
- The re-entry criteria allows the same participants to enter the same Program once again simulating a loop.
- The advanced criteria blocks them to re-enter too soon and postpones the entry to after the required number of days/months.
The person was included in the original Program - they have been sent an email, which they’ve opened but since lost.
All I want to do is simply re-send the original email, without having to mess around creating new lists or filters. It’s an ad-hoc requirement based on an individual “not receiving” the original email.
Does that make sense?
+5
You might be able to re-share using Email Assist from a CTA in Cockpit:
https://support.gainsight.com/Gainsight_NXT/06Surveys/02Admin_Guides/Distribute_Surveys#Email_Assist
I think there might be a limitation if the template has an in-line question, so in that case you may need to make a different template.
There is already a provision of sending a reminder email for a general use case to all the participants who do not respond in a given period of time.
But given a scenario where you would just want to resend the survey to a very limited set of participants based on the need, there are multiple ways to achieve it. Here are a few :
- You can create a CTA for non respondents from JO itself and then send them adhoc emails via GS assist functionality.
- You can make note of the Survey URL token from the participant object for that person and reshare/resend the email.
+5
I think a good enhancement would be to go into a program and be able to resend surveys to completed participants whom have not responded using a specific email template or pull from one of the already used survey email steps. Then this could be indicated in the participant activity indicating a manual one off send.
Thanks everyone,
It’s a bit frustrating that there is no “Resend Survey” button somewhere, I can’t understand that - but hopefully something that can be added in future.
Cheers,
J
Thanks everyone,
It’s a bit frustrating that there is no “Resend Survey” button somewhere, I can’t understand that - but hopefully something that can be added in future.
Cheers,
J
We often find ourselves needing to resend an email, including survey emails, sent via the CTA email assist. I second the request for a “resend” button on emails/surveys already sent. The newly released “share via email” from the timeline is great for resending emails, but it appears the survey links don’t work.
- You can make note of the Survey URL token from the participant object for that person and reshare/resend the email.
When I’m looking at the survey participants, I see the survey url and the token, but not any kind of unique Survey URL token that I can grab and put into an email. Is there a way to hack the URL? Or another field I should be searching for?
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