While nothing prevents us from doing it by copying the right address, I think it would put an unnecessary burden on the environment when we can instead integrate a report on the mail log in the R360/C360 view.
However, I do see the interest of having copies of all mails sent to customers in one spot - Timeline - so I ask:
What is Gainsight's recommandation on that? Are you already thinking of delivering something along those lines?
Best answer by dan_ahrens
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