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Question

Possible to use email template versions in CTA's?

  • 8 July 2020
  • 2 replies
  • 48 views

Userlevel 5
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I noticed it is possible to create email template versions for different languages and assumed CSM's would be able to pick a version when these templates are coupled to CTA email tasks. A quick test later, it seems only the Default version is available and documentation only tasks about versions for JO emails. Is it possible to use the versions in automated CTA's?


2 replies

Userlevel 7
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Here’s the enhancement request: https://community.gainsight.com/cs-ideas-21/variant-email-templates-in-email-assist-3212

Userlevel 5
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Thanks @john_apple . I upvoted the feature and noticed it's in design and probably coming up soon...

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