We’re about to launch our first major survey program through JO, but I’m having trouble figuring out the answers to my questions below just based on the support documentation available:
How do we manually resend a survey if the recipient loses the initial email?
How will CSMs and leadership get notified that a survey has been sent to a client?
How will CSMs and leadership get notified that a survey has been completed?
What’s the most efficient way to share survey responses with CSMs and leadership? We have an NPS question in each of the surveys that leadership will care most about, but how can CSMs receive/follow up on their customers’ responses to non-NPS questions?
Thanks in advance!
Best answer by john_apple
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