Hello,
I have built a JO to send emails to NPS Detractors. The ask from Marketing is to send a specific email template to responses with NPS comments and a different email to ones without NPS comments. I know that I can’t filter on the NPS Comments text field but wondering if there is another way to do this.
Thanks,
Nathaniel
+4
Hi Nathaniel,
You can use Multi version email template and send them via JO based on your logic.
Please refer the links I embedded above and let us know if you get any questions.
Regards,
Shashank -COM
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