Journey Orchestrator email Template Token Mapping

  • 10 August 2021
  • 1 reply

I am trying to map to a field which is a few levels from the starting points and can’t do it.  I’ve searched the Community but didn’t find any help.

The Journey Orchestrator token I’m trying to access is:  Relationship -> D365 CSIP (custom object) -> SE Primary (field name) -> User (object) -> Name

The system seems to be limiting me to only one table join and then the field names.  Is there any way around this?

Thank you,


1 reply

Userlevel 7
Badge +2

@sverbanic - you are correct, JO will only pull one join into the lookups. 

Are you able to first load the SE Primary Name to the Relationship or D365 CSIP record? You can use a rule to load this field to those tables first before trying to pull into a JO campaign.