I ran a Journey Orchestrator program and have received responses stating that the information is valuable, ect. The email open rate for the Journey is 28% but the link click rate is 0%. Based on the responses I have received; participants have clicked the links embedded into the email. Why am I unable to see the link click rate?
I have run other program and saw the analytics of the link click rate and which links were clicked most. Is there a way I can adjust a filter to see the click rate?
At the risk of asking a question you might deem as insulting, did you happen to enable the link tracking feature in the URL embedded in the template?
Yes! It was enabled on both journeys