We paused a program to fix the auto-reply email after a participant takes a survey. During the program being paused, we had more surveys taken. When we start the program back up, will they receive the corrected follow up email? We want to make sure they 1: receive the correct email or 2: receive no email and we can follow up with them separately.
Best answer by sai_ram
We received reports that these users are now receiving follow-up reminders to take the survey. I believe this is because their status was never changed to COMPLETE so they are continuing to move through the program as though they never took the survey. This is not a good experience for our customers