We’ve never sent any emails to clients through Gainsight before. In preparation to do so, I created a participant list though a data set in JO to pull all contacts at active accounts. The participant list returns 55 failed participants due to “Participant part of Bounce List.” Why would this be if we’ve never emailed our customers this way before?
I will also add that I’ve done a similar process to create a participant list based on specific contact roles at all active accounts. The same contacts who are part of the bounce list above don’t come back as failed participants when I sync this more targeted list. Any reason for that?
Thanks for any insight you can give!
Best answer by ashish_ahujaView original