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Gainsight Assist Chrome Plugin: Unable to Get it to Display Consistently


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Hi all,

 

Anyone else experiencing issues with getting the chrome plugin to show/display consistently? Multiple refreshes along with uninstall/re-installs don’t fix the issue. I have a hunch it may be due to Okta, but my tests show it’s still not visible even after logging in via Okta. 

 

We’re using the latest version (1.3) and Chrome is up to date (Version 87.0.4280.88 (Official Build) (x86_64)).

 

It seems to show up and disappear on its own and I’ve yet to figure out why. 

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Best answer by Justin Bills 3 March 2021, 14:47

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Update: I’ve been able to get it show somewhat consistently if I remove / re-add the extension. It still disappears though if the page gets refreshed (a few times it stayed, but another refresh and it’s gone again). 

 

I also noticed that after logging in, I don’t see the green box on the icon that indicates I successfully logged in. Not sure if that helps, but it’s something I saw that’s not consistent with the documentation.

Userlevel 7

Hello @puna 
Thanks for bringing it to our notice, we will check this.Please help us with below details

  • Is there any other plugin/extension in use ?
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@puna is the issue solved or do you still see the issue? 

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@sai_ram 

 

Just checked in with our CSM team and can confirm the plugin has been consistently showing for them. Thanks for checking back in on this!

Userlevel 7

Hello @puna 

We are checking this, please allow me to get back to you on this.

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Hello - I wanted to add to this.  I’m reporting the same thing happening with some of my CSMs/Implementation team members.  Seems to just be very inconsistent.  Reinstalling works temporarily, but it inevitably disappears again.  

 

Any ideas as to why this keeps happening?  Any planned updates to fix this?

Userlevel 7

Hello @Justin Bills 
Can you please raise a support ticket for this, we have released a fix for this last week. We can help you better with exact use case details.

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Hello @Justin Bills 
Can you please raise a support ticket for this, we have released a fix for this last week. We can help you better with exact use case details.

Absolutely!  Thank you! 

Userlevel 7
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Hello @Justin Bills 
Can you please raise a support ticket for this, we have released a fix for this last week. We can help you better with exact use case details.

Absolutely!  Thank you! 

@Justin Bills is your query solved? Please let us know if you need help. 

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Hello @Justin Bills 
Can you please raise a support ticket for this, we have released a fix for this last week. We can help you better with exact use case details.

Absolutely!  Thank you! 

@Justin Bills is your query solved? Please let us know if you need help. 

Good morning!  So far so good.  I had the reps who were experiencing reinstall and everything looks pretty good right now! 

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