Gainsight Assist Chrome Plugin: Unable to Get it to Display Consistently

  • 3 December 2020
  • 2 replies

Userlevel 2
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  • Veteran Rookie
  • 34 replies

Hi all,


Anyone else experiencing issues with getting the chrome plugin to show/display consistently? Multiple refreshes along with uninstall/re-installs don’t fix the issue. I have a hunch it may be due to Okta, but my tests show it’s still not visible even after logging in via Okta. 


We’re using the latest version (1.3) and Chrome is up to date (Version 87.0.4280.88 (Official Build) (x86_64)).


It seems to show up and disappear on its own and I’ve yet to figure out why. 

2 replies

Userlevel 2
Badge +1

Update: I’ve been able to get it show somewhat consistently if I remove / re-add the extension. It still disappears though if the page gets refreshed (a few times it stayed, but another refresh and it’s gone again). 


I also noticed that after logging in, I don’t see the green box on the icon that indicates I successfully logged in. Not sure if that helps, but it’s something I saw that’s not consistent with the documentation.

Userlevel 5

Hello @puna 
Thanks for bringing it to our notice, we will check this.Please help us with below details

  • Is there any other plugin/extension in use ?