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Question

Dropdown field not working in Program Email

  • 11 March 2019
  • 5 replies
  • 111 views

Userlevel 3
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  • Gainsight Employee: Shoshin
  • 2 replies
Hi Team,

I have a use case where in one of the customer is trying to use a dropdown field as a token in the Program email and when testing this, it is giving the GSID and not the Original value.

Is it in our road map where we can get the Original value when a dropdown field is used?


5 replies

Userlevel 6
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One more customer requested this.

Userlevel 6
Badge +1

We need this for our Slack integration as the workaround Case Expression to convert to string only allows for 10 cases :(

Userlevel 5
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Hi Team - the above would be super helpful to resolve for us as well. 

I’ll built a case expression to work around this for the time being though. 

 

 

Userlevel 6
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Hi Team,

I have a use case where in one of the customer is trying to use a dropdown field as a token in the Program email and when testing this, it is giving the GSID and not the Original value.

Is it in our road map where we can get the Original value when a dropdown field is used?
 

+1.

We do have a workaround, but each time creating the Case Expressions is one more extra task for the admins.

Userlevel 7

Hi,

This issue was fixed some time back. Please let me know if you are still facing the issue.

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