I’m migrating our NPS survey to Gainsight. After a participant has answered the survey, we have typically sent out a different email to those that responded with a comment and to those that didn’t add a comment (asking one more time for feedback).
Is it possible to do this in the JO program? Have it send one type of thank you for the ones with a comment and those without?
Best answer by jean.nairon
Yes! You’re right
You potentially could have it all in one JO program but there would need to be some more logic in your queries and your journey. For example, if there’s a comment, they go to step 1. If there’s no comment, they go to step 2.