Hello -
I’m migrating our NPS survey to Gainsight. After a participant has answered the survey, we have typically sent out a different email to those that responded with a comment and to those that didn’t add a comment (asking one more time for feedback).
Is it possible to do this in the JO program? Have it send one type of thank you for the ones with a comment and those without?
Thanks!
Best answer by jean.nairon
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