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"Continue" in Journey Orchestrator Program

5 years ago
1 August 2018
14 replies
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kate_green
Team Captain
262 replies

I'm trying to find some documentation on the functionality around "Continue" in a Program in Journey Orchestrator:

What does Continue mean? Does it just wait until the Conditional Wait Time Limit is up? What would be the next step in the program shown above if the conditions were met? Weren't met?

I couldn't find any information here: https://support.gainsight.com/Product_Documentation/CoPilot_and_Automated_Email/Overview/Available_M...

Or here: https://support.gainsight.com/Product_Documentation/CoPilot_and_Automated_Email/Overview/CoPilot_FAQ...

Or here: https://support.gainsight.com/Product_Documentation/CoPilot_and_Automated_Email/Overview/Advanced_Ou...

...which is where I would think I'd find it.

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Best answer by meenal_shukla 1 August 2018, 01:24

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14 replies

Userlevel 6

meenal_shukla
Gainsight Employee: MVP
208 replies
5 years ago
1 August 2018
Answer

If the participant reaches the 'continue' step, they skip the immediate step after the conditional wait. In the diagram you have shared, the participant who reaches the 'continue' state will SKIP the 'Thank you for closing the loop' email step and directly go to the 'end outreach' step. Continue is an option that shows up only in a vertical step i.e after a conditional statement.

kate_green
Author
Team Captain
262 replies
5 years ago
1 August 2018

Thanks Meenal - so then if I want them to just wait until my Conditional Wait is met, and then send them the "Thank you for closing the loop" email... do I just remove the Continue? How often then will a Reminder email be sent?

cameron_wright
Gainsight Employee: All Star
78 replies
5 years ago
1 August 2018

Hey Kate, I know Meenal replied but in this doc: https://support.gainsight.com/Product_Documentation/CoPilot_and_Automated_Email/Admin_Configuration/...

It mentions the continue section at the end. :)

cameron_wright
Gainsight Employee: All Star
78 replies
5 years ago
1 August 2018

Yikes not the end more like the middle. sorry!

kate_green
Author
Team Captain
262 replies
5 years ago
1 August 2018

Thaaanks Cam! I don't know why I have such trouble searching the documentation.

cameron_wright
Gainsight Employee: All Star
78 replies
5 years ago
1 August 2018

I honestly google search what I want and add "gainsight" to the end. #protip 🙂

Userlevel 6

meenal_shukla
Gainsight Employee: MVP
208 replies
5 years ago
1 August 2018

The reminder email will be sent once. If you want to close the outreach after the reminder email, you should keep the 'Continue' on. This way a participant gets one reminder email and then the outreach ends. If you want to send multiple reminders, then you need to add another conditional wait that looks at the previous step and determines whether a second reminder needs to be sent (based on the action taken by the participant in the previous step).