Avoiding email template save error

  • 8 December 2020
  • 5 replies
  • 59 views
M
Rank

I get this message pretty sporadically in email templates…

At first I saw the pattern of it happening when there was no subject line… but that’s not the case now. 

 

Anyone have tips for avoiding this error?

5 replies

sai_ram
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Userlevel 7
Badge +1

@mglarocca sorry for the inconvenience. I am trying reproduce the issue, I will get back to you.

dan_ahrens
Rank
Userlevel 7
Badge +2

@mglarocca if this is still happening in your Gainsight instance, it’s probably a good idea to contact support so they can work more directly with you and, if needed, escalate to engineering. 

VP of Customer Success at Forcepoint
sai_ram
Rank
Userlevel 7
Badge +1

@mglarocca did you get a chance to contact our support team? To sort out this we need to go through the Email template.

Please let us know if you need any help on creating a support ticket. 

sai_ram
Rank
Userlevel 7
Badge +1

@mglarocca did you get a chance to see my comments?

M
Rank

Thanks y’all I opened up a support ticket. 

 

I am starting to think that the email assets are heavier than the system expected causing the time outs. 

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