JO, Email & Notifications

591 Posts

Managing Hard Bounces & Validating Emails

We are heavy JO users and are only increasing the number of emails and participants in our programs month over month. Historically, we’ve managed our hard bounces by triggering a CTA to the CSM to either confirm the email is valid and should be removed from the bounce list to attempt to send future...

CSM on PTO

Hello GS Community, Currently we have some concerns where GS automated emails are going out to customers while a CSM is on PTO. We still want the communications to go out, but potentially from a different person. For example, if the CSM is taking PTO for a few days, maybe a week, we don’t necessaril...

JO: If you pause a program and then restart, will the participants get the next email?

We paused a program to fix the auto-reply email after a participant takes a survey. During the program being paused, we had more surveys taken. When we start the program back up, will they receive the corrected follow up email? We want to make sure they 1: receive the correct email or 2: receive no...

How to best set up email so Gainsight knows which account/Project to align with for a specific email.

Hello Community. I am a CSM for a software vendor new to Gainsight.A Delivery Manager from my company can be working on multiple accounts/projects I am responsible for.I want to add an email I send to her for a specific account/project automatically from Gmail to Gainsight Timeline. I know how to co...

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FAQs while configuring JO participants

Which JO Program Analytic improvements are most important to you?

Solution: How do I bring the Gainsight email opt out data to Salesforce...

591 Posts

Managing Hard Bounces & Validating Emails

CSM on PTO

JO: If you pause a program and then restart, will the participants get the next email?

Business Day Conditional Wait

Using links in Conditional wait after the wait timer

JO program CTA creation failing

Journey Orchestrator save to Timeline

Email replies on Conditional waits

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Email Template Performance Report - customize columns

Data designer Execution status

BCC on journey orchestrator or allow JO emails to post to timeline

Gainsight Assist ability to add bus org IDs.

How can I re-enable a dropped JO participant?

Outlook calendar sync to Gainsight?

Can we show the options to change font size as per screen resolution.

End User Custom Template

Picklist GSIDs / Values in NXT

Moving from SFDC to NXT- what is the impact if any to ongoing live JO programs?

Journey Orchestrator email Template Token Mapping

Calendar Link for meeting invites

Paused Participant Queries Appear in Schedule

Source schedules in Journey Orchestrator programs

Cannot deselect template in inactive reminder step in Survey Program

How to best set up email so Gainsight knows which account/Project to align with for a specific email.

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