It would be nice to be able to add more than one inline survey question to an email template. I don’t want to add 15, but we have 2 questions that we’d ideally like to add. The other option would be to allow the ability to select a different inline question for the reminder email potentially.
To give some context, we are getting low response rates to our Support survey emails, and we are looking at ways to increase that:
- Inline questions
- Changing the survey format
- Changing the email content
It’s not easy to try different options currently without completely rebuilding the program other way. Having more flexibility to add additional questions or different questions would help with this.