In the Global cockpit, the CTA owners are distinguished wtih the user’s initials PLUS various colored bubbles (see attached). Would be useful if these same color coded initials would be displayed on Timeline entries (see attached screenshot).
Timeline Entry: User bubble icon not color coded
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Hello@tracyhigginsyoung , we completely resonate with this problem. As a part of Horizon experience, we have solved this where the user can set profile picture and it will be shown instead of the initials. This experience is available in the new cockpit (NXT only) and across Gainsight (including timeline). I hope that answers your question.
We strongly recommend you to upgrade to the new cockpit (NXT only) to enjoy the enhanced experience across cockpit.