It’d be great if Gainsight Assist would surface all attributes of the “email” timeline entry type so CSMs can qualify the email entry further WITHOUT having to edit the timeline entry from Timeline.
By attributes I mean any attribute created/added as a field on the entry. In this example, we want to be able to flag an email as a meeting (i.e., meeting minutes). The reason for this is to simplify CSM’s life and not having to send an email, and then copy paste meeting minutes in a meeting entry… But that could apply to any other attribute.
It would be great time saver!