We've just launched our first NPS survey through Gainsight. Unfortunately, it's impossible to set the "comments" section of the question to Required. We strongly value that feedback from our customers. (We customize the header for that comments box to be, "What is the most important reason for your response to Question #1?")
Given how important that information is for us, we want it to be required, [i]and we want it to be populated in the "comments" section of the NPS widget in the C360, so that it's highly visible to the CSMs. If I make it into a separate question, so that I can set it as required, then it will not be populated into that spot in the C360.
Set NPS comment to Required
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Thanks for the input on NPS comments. We will wait to see how many more customer have same request, it helps us in adding this feature to roadmap for surveys.
Ex. If they are a detractor, then require comment question to clarify why they chose the score.
I [i]could, but I'm pretty sure that would not achieve one of my two goals, which is to get the comment data populated here in the C360:
We would appreciate either being able to require the comments on the NPS question or perhaps have a checkbox on a dependent comment question that says "This is NPS comments" for the sake of reporting, sentiment analysis, etc.