Revenue Band Configuration for # Users rather than MRR or ACV
None
Hello,
I am proposing that we have the ability to configure revenue bands by additional reportable fields, for instance "# users or subscribers". For example, we could have customers with 5 users but their cost per user varies slightly so if we try to do bands based on MRR, we can't align specifically on user count.
I am proposing that we have the ability to configure revenue bands by additional reportable fields, for instance "# users or subscribers". For example, we could have customers with 5 users but their cost per user varies slightly so if we try to do bands based on MRR, we can't align specifically on user count.
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Would you be able to share some example on how you use these bands in reports and rules engine? I am asking to understand if you have a more general segmentation need and if you would have value in segmenting based on both revenue (MRR or ARR) and # users or subscribers.
These bands would affect our outreach strategy and CTA's, for example, if a customer has less than a certain number of users we would have a more scalable approach to their outreach vs. a customer with a higher number of users.
We also have internal structuring where certain CSM's are aligned with SMB vs. Enterprise accounts for example. Being able to report on the segmentation of users by CSM would allow management to reallocate resources internally.
In the interim, I've tried to align our user counts with MRR bands and adjusted this in the revenue band configuration, but it's not perfect by any means - having the ability to do this out of the box would be appreciated since our subscription model is based on licenses/users.
Let me know if this helps!
Did anything come of this since? I think its a great idea.