Idea: Ability to change which one of the tabs in the KC bot shows first.
Use Case: Support ticket deflection - Move the articles tab first before the Feedback tab so users can look at the articles first before submitting a help ticket.
Idea: Ability to change which one of the tabs in the KC bot shows first.
Use Case: Support ticket deflection - Move the articles tab first before the Feedback tab so users can look at the articles first before submitting a help ticket.
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Tab re-order is possible via the Bot Tab settings. If your configuration is such that you are only using one of the tabs, you can choose to “hide” it for a cleaner interface.
Thanks for the feedback