Re-Order CTA Reason Values
CS Cockpit & Playbooks
We would like to be able to re-order the list of reason values that our users select from when creating or editing a CTA. At present, they appear to be in chronological order. Ideally, we would be able to put them in whatever order we choose. However, having them listed in alpha order would be a step in the right direction.
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
It's possible to control the display order from where you configure these reasons (Administration --> Cockpit Configuration --> Call to Action Reason). However, we don't have the functionality yet to selectively hide certain reason codes. We're looking into whether or not it makes sense to have these reasons be at the type level, which could address your use case.