Re-Enable SFDC Classic Links in Gainsight Email Notifications


Our org uses NXT through SFDC and we recently discovered that URL links in the daily/weekly CTA digests now link to Lightning instead of Classic. Our team still uses Classic. As a result, these links no longer work for the team. We intentionally have our team login to NXT through SFDC for reporting and SAML reasons so switching the links to NXT-only is not practical. 

After talking with Support, it sounds like there are currently no plans to allow for Classic links in these emails. This seems like this decision would negatively impact any customer that still uses Classic. Any chance that this will be reconsidered?  

@cmultanen Thanks for sharing this here! I will have a word on this with our product team and get back to you.


This has also just been surfaced in our ORG as well.  This renders a lot of the notification emails useless.


This has also just been surfaced in our ORG as well.  This renders a lot of the notification emails useless.

@Justin Bills acknowledged.