We often find our processes are queued for several hours but we do not have a way to view all items running and/or queued to manage the processes. When this happens, we need to contact Gainsight Support for them to advise what process is causing the delay, which is not efficient for Support or Admins.
Exposing a Processing Queue will help us quickly see the order of the processing/queued items, allow us to update the order of queued processes based on priority, and identify problematic processes requiring attention for efficiencies.
There is an existing Idea around a Processing Queue Management feature but it is marked as Implemented because the ability to abort a rule was implemented several years ago. I wanted to create a new idea to track other ways a Processing Queue would be helpful to Admins.