My team suffers from CTA overload. Many of our CTAs could easily be grouped if we were able to customize the Tasks through the Rules Engine. Additionally, many of the Tasks may be completed already at the time the CTA fires. We could save team members a decent amount of hassle if these tasks could be closed by the Rules Engine.
Example: Our team addresses multiple Opportunities for an Account at the same time. Today, because we can only link 1 Opp per CTA, we have to fire an average of 4 CTAs per Account, all to be worked together. We’d rather have 1 CTA with 4 Tasks, one per Opportunity.