Pooled work assignment in JO

Related products: CS Journey Orchestrator, Email & Notifications

I was so excited to start using pooled work assignment, until I realized it’s not actually available in JO. The biggest things we’re doing with our pooled team, is automating anything and everything for them. We’ve been designing new programs to send out customer emails, and create CTAs in these journeys. There’s a huge gap with the pooled work assignment release, with not being able to assign to the pool through JO.

 

The only workaround I can think of is creating a rule for every CTA created. If anyone has better workarounds let me know! But this should be built into JO functionality so we don’t have to create a clunky workaround.

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