In Gainsight PX, provide a dashboard widget that provides the ability to create a % based metric - ex. users who used Feature A / users who used Feature B.
It would also be helpful to change any existing widget into a % - ex. weekly active users / all users, users who used Feature A / all active users, etc.
Percentages normalize data and trends. Raw counts are often vanity metrics that feel good but don’t show trends as count change (ex. weekly active users).
- This is similar to these highly voted requests for CS, https://community.gainsight.com/cs-ideas-21/can-you-put-a-percentage-in-a-report-widget-4116 and https://community.gainsight.com/reports-dashboards-9/use-the-percentage-widget-in-a-dashboard-32612.
- This is also a commonly supported capability in other product analytics tools, ex. https://support.pendo.io/hc/en-us/articles/360031863432-Trends.