Overall Client Score Label needs different weighting than Measure Labels


Our company has complex scorecards with 10+ measures, and therefore, we have artificially high overall scores across all client base due to each measure having less than 10% of total measure. 

Naturally we would want to see a yellow (if not red) overall score if 3 of our measures are in red, but with existing schema, if only 3 measures are red and the rest are green, the overall score would be ~82%, which is lime green.

We have shared this with Gainsight with numbers and an example, but with overall score being the weighted average of individual measures, there has to be a way to set a separate grading for the overall score. Otherwise, either the overall scores show artificially high scores, or each measure would be marked with a much lower color than it truly is. 

@angela_domenichelli thank you for sharing this here. 

@shantan_reddy hope you can answer this better.


@angela_domenichelli There is currently no easy way to do this.

You can use exceptions to override the overall score, but even with that, making it red when any three of the 10+ measures are red is not possible. You could add exceptions for a few key combinations of measures.


@angela_domenichelli There is currently no easy way to do this.

You can use exceptions to override the overall score, but even with that, making it red when any three of the 10+ measures are red is not possible. You could add exceptions for a few key combinations of measures.

Thank you for validating this is an enhancement request.  We have shared all details with Denise.