I’m new to Gainsight administration and have a pain point to solve for our CS teams.
We’ve recently transitioned a lot of our work from Hubspot to Gainsight, however the team are sorely missing Hubspot’s feature that allows dialling a phone number from their browser.
That functionality is very useful as it provides efficiency gains, it automatically records call time for accurate reporting (and actual voice recordings) and means we can avoid having to supply and maintain work mobiles for employees (and they don’t have to look after them either!).
I believe Hubspot use Twilio
Are there any plans for GainsightNXT to offer a similar functionality, pehaps with Amazon Connect or similar?