[KC Bot] Please Include a Device Filter for KC Bot Like Engagements

Posting on Behalf of a customer.


Currently with Engagements we can filter on Device. However, for the KC Bot, option is not available. There has been a report that KC Bot doesn’t show that well on the mobile version of a Webpage, hence the need to not show it.


@kevin_ly acknowledged your request and sharing this with the product team. Thanks for sharing your request here.