I was speaking with a customer: Anthony from Degreed, and he had a rather interesting use case to ask me about. In the past few releases, Gainsight introduced Cockpit/Calendar integration for Gsuite and Outlook. It is a great feature that writes CTA info onto an external calendar.. but currently this functions standard operation is a one way push from GS to the external Calendar. There does not appear to be bidirectional capability in this features current function.
Anthony wanted to see if there was a way to use this cockpit calendar integration to pull meeting details from his external calendar and automatically create timeline activities.
His main asks were:
- if there is any way to sync calendar events INTO Gainsight today.
- if you know of any possible partner solutions or workaround
- if there is a plan/roadmap item to introduce this functionality
I did float this ask internally and did get a few responses. This ask did seem to resonate with some of my other customer facing counterparts, so this ask does seem to warrant additional use case conversations.