The default Reason sorting in Cockpit categorizes Objectives into “NA”, rather than reading the Objective Category. As this is the intended behaviour based on this article FAQ, it seems that the Horizon Experience missed the mark with this sorting by not considering rolled up Objectives.
Include Objective Category in Cockpit Sort by Reason View
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Login to the community
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Do you mean when sorting via reason, objective value is showing NA but you are expecting objective category, is right ?