There have been some improvements made to the KC bot based on the previous request:
“I would want my users to have the ability to drag the bot around the UI as they are working. They may need to refer to documentation as they are working on our product and would like to refer to it as they are working. “
The released and the current behavior isn’t that UX-friendly and helpful based on the user needs.
1. KC bot can’t be resized and it blocks much of the UI
2. The dragging behavior doesn't let the actual bot widget to be moved around. It is either presented in the left or right part of UI, as configured. That’s it!
Re-iterating the request that meets the user experience needs and the user goals.
We want the users to have the ability to
1. resize the bot window so that it doesn’t block much of their “work area” in the UI
2. move it around the UI along with the bubble enabling dragging to any part of the page