Using the GS Assist Gmail Plug-in, when logging an email thread, or a received inbound email from a customer (not when logging from the Compose window), the Activity Date/Time that syncs back to GS Timeline is the date/time the email was logged, not the date/time the email was received. Meaning, that if a customer emailed me on November 10, and I was out of office that day, so I logged it to timeline on November 11 when I was back in office, the activity date/time for the email activity in timeline would show as November 11.
My request is for the date/time on the activity logged in Gainsight match the email metadata of when the email was received.
I think my idea title is misleading -- it should say “Request for GS Assist Gmail Plugin activity date/time to match email metadata instead of date/time of email being logged”
Would like this capability for Outlook plugin as well.
Voted, Seconded. Need this for Outlook; when initially moving to gainsight, we get no benefit from the “time” part of the timeline when ingesting pre-gainsight customer interactions
Hi,
Thanks for pointing this out.
Will keep this item as part of backlog.
Thanks
Samarth
Agree!!!! It doesn’t make any sense to log it with the date it was tagged...should be date the actual message was sent.
Thank you for pointing this out. We will look into this and get back.
cc@anirbandutta
All the votes have been transferred into this idea.
A CSM asked for this today. It doesn’t make sense to them that the calendar plugin respects the date/time of the event but the email plugin does not. We use the Outlook plugin rather than the Gmail but the concept is the same.
I also found another post regarding this idea
.
Thanks,
Rhonda
All the votes have been transferred into this idea.
All the votes have been transferred into this idea.
This just came up for my team as well. After implementing last month, CSMs are trying to log important emails from the recent past and are running into this issue. Would love to see this update so that the chronological nature of the timeline is preserved.