First, it would be great if the features object was "report enabled" by default.
Second, it would be very helpful to quickly analyze what features (updated in C360) customers are using by segments, industry, healthscore and other customer attributes stored in GS.
Ideally, these reports would be built in dashboards in Gainsight (much like the Cockpit leaderboard). However, it would be great if we could answer these business questions by quickly building graphs using Report 2.0.
Features graphs and dashboards
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Thanks for the feedback. This requirement is in our roadmap and will be executed soon. Stay tuned for further updates on this.
Thanks,
Sumesh
Is there a target release date for this functionality? Thanks!
We will provide two new fields - one for feature name and one for product name- in "Customer features" object . Using these fields, you could create reports in repots 2.0 just like any other object in Gainsight.
Thanks,
Sumesh
You will be able to export tabular and graphical reports created on "Customer features" object. However, you will not be able to export the drill down details at this point in time.
Thanks,
Sumesh
This functionality will be available by the end of this month.
Thanks,
Sumesh
Thanks!
Thanks!