Add 'Goal' to Reporting capability
CS Reports & Dashboards
We have a lot of dashboards that show us levels of activity and how our metrics look. One element that would be really helpful is to have the capability to include a goal in the report. Some sort of manual line created that show how our metrics measure against what we're trying to achieve.
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See: https://community.gainsight.com/gainsight/topics/user-adoption-or-other-metric-planned-forecast-and-...
Thanks,
d
We'd also love to be able to have historical goal reporting. Example: CSMs would like to see their NPS over time. However, sometimes accounts transition from one person to another or the account cancels. We then can't pull historicals for the CSM. I know we could do this by creating a custom MDA table. Although it's something I'd prefer not to do.
Any update on this?
Please have a look at it and let us know you if it does met your expectations and anything that is missing w.r.t Goals in reporting