Solved

Text Analytics for 3rd Party NPS Responses

  • 28 March 2018
  • 4 replies
  • 54 views

I am loading 3rd party NPS responses into Gainsight. If I enable text analytics, will it work for these responses or does it only work for surveys that were sent through Gainsight?
icon

Best answer by seth 29 March 2018, 17:23

View original

4 replies

Userlevel 7
Badge +6
Hi Allison,

I think the answer to your question is in the reply to my comment on this article 
Hi Seth, maybe I'm missing something, but which article are you referring to?
Userlevel 7
Badge +6
Whoops! I could have sworn I pasted in the link! You're not crazy, I'm just terrible :-)



https://community.gainsight.com/gainsight/topics/v5-5-survey-text-analytics-only-for-nps-comments
Great, thank you! 

Reply