I have a customer using Google Search knowledge base integration but they would like to be able to assign a specific URL to each bot, based on language. The use case here is that there are separate documentation sites for each language of documentation, which have unique URLs:
https://help.company.com/espanol/
vs
I like this request! It would be ideal if the search URLs could be configured at the KC Bot level. Being able to enable (turn on) the Google Search option in PX Integrations, then configure it precisely per KC Bot would provide better flexibility and options for sure.
+1 to this request!
Me too. We have multiple products using gainsight, each with a different help centre url so this is essential funcitonality for us.
Thanks
With 80 products, I can imagine that the current implementation will be a little challenging. I wish that instead of configuring all the URLs in the integration configuration, we could override the default search at the KC bot level.
Hi@carol.hutchinson , as of now we are not looking at increasing the limit. But what limit would be a good limit for your use-case?
I work for the same business as Carol. We have nearly 100 different products. At the moment we have nearly 20 help centres, but ultimately could reach over 50.
-Abhilash
Hi@mmarques , the release that we have enables you to configure the search domain at KCBot level. I assume, each product-version would have a different search domain, if yes then that could be configured at every Bot.
Or, am I missing something here which you feel is not answered in the release. Happy to get on a call/ email to understand this use-case in detail.
-Abhilash
Thanks for pointing this out@mmarques , will get a quick UX Fix done here.
We have implemented the search successfully. However, the search results are not the same as when we search the actual knowledge base.
For exmaple, if I search on “VAT” via the Knowledge bot, I get 7 results. If I do the same search on our help centre domain, I get 38 results. I search on “subscription” and I get nothing, even though there are articles with that keyword in both th H1 and body text. Any thoughts? Is this expected and if so, are you looking to improve? We may need to remove the KC bot because the search is so poor.
Thanks for posting to PX Community@Tracymack !
You can verify the results using Google Advanced Search using the very same Search Domain and Search text, since this is what PX KC Bot is using.
If the results are different, then definitely create a PX Support ticket (pxsupport@gainsight.com) so this can be investigated and resolved.
Thanks for pointing this out@mmarques , will get a quick UX Fix done here.
Hi@mmarques , the fix has been deployed to all the Production environments, this video is from one production environment. If you are unable to see the scroll let me know.
Thanks,
Abhilash
Hi@mmarques , the fix has been deployed to all the Production environments, this video is from one production environment. If you are unable to see the scroll let me know.
Thanks,
Abhilash
Hi@mmarques and @link_black , this should have been fixed by now. Apologies, I could not update before.
Hi@mmarques and @link_black , this should have been fixed by now. Apologies, I could not update before.
Thanks@aharkut ! It’s working in my environment. :-)