Does anyone have a way to show total NPS score (promoters - detractors) in the form of a report/dashboard?
None
Looking for a way to show our NPS score value on a report/dashboard. Any ideas would be appreciated.
Thanks!
Thanks!
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Currently we do not have this capability since Reporting doesn't allow column level formula on data.
On the NPS Survey Response Object, add a formula field with "IF(JBCXM__NPSScore__c<=6,-100,IF(JBCXM__NPSScore__c>=9,100,0))" and then setup a report that shows the average of this field.
Thanks!!