Customer Feature Request: 360 Boolean Fields Should Display As Checkbox

Related products: CS 360 Company & Relationships

Per other Gainsight Community feedback (example 1 // example 2), boolean fields displaying as checkboxes are vastly preferred over “true/false.”

 

Please consider reverting the way boolean fields display on the revamped 360 layouts back to the checkbox display, as opposed to “true/false.”

 

Thanks in advance for your consideration

Providing admins the ability to choose what we prefer would be even better. I don’t know how these sorts of small yet major changes get made, considering it affects internal documentation & training, user behaviour, etc. These are the sorts of things that should be raised with the CS Ops Product Council as well cc @ophirsw @sshroff agreed? @bradleymcg @sarahmiracle @toddmassey @darshana.shah @rachelhibbardtmo ?


As an end-user I want a checkbox because as far as I’m concerned it’s checked or not checked.

As an admin, easily distinguishing between ‘not checked’ and ‘null’ is depressingly important. To that end the checkbox is a little less appealing unless that distinction can be clearly made. 

Get’s a bit more complicated in reporting - for a low volume object for end users to edit checkbox all the way. But as an admin again, seeing those nulls is critical. But users should have a consistent experience regardless.

I like @gunjanm ‘s idea of choice or some kind of personalization. Not sure the best way to do it but I’d hope there’s a clever way to solve for both use cases.


Updated idea statusNo StatusAcknowledged
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@bradleymcg @gunjanm 100% agreed on ability to choose (perhaps checkbox in the so called frontend features (i.e. C360) and true/false in data management etc.


Acknowledged @alizee.levavasseur.

Let’s build this case and votes on the Idea I merged this with (in my comment above). 


We Just rolled out the new C360 and have a number of check boxes our team inputs for attributes tracked.  It is not a good user experience for the true/false dropdown vs seeing the checkbox. Please work to update this option.  Thanks!


We Just rolled out the new C360 and have a number of check boxes our team inputs for attributes tracked.  It is not a good user experience for the true/false dropdown vs seeing the checkbox. Please work to update this option.  Thanks!

To add to this, we’re having issues with one of our data exports because of ‘null’ values in boolean fields. We have a default set to ‘false’ but somehow even on the old c360 a user was able to change it. Allowing users to select anything other than true or false to set the value seems more like a bug than a feature (especially in Horizon C360). cc @minh_phan 


+@Dheepak G, @ophirsw


+1 from Moveworks @aurelia_wollen