CS Knowledge Drop - Managing High Account Volumes

As many Customer Success teams look to scale, CSMs are tasked with managing larger account loads. This presents challenges when it comes to supporting and assisting their customer base efficiently and effectively. 



What tools are you or your team leveraging in your organization that enable your CSMs to effectively manage their higher account loads? What challenges have you faced with increasing account loads that you would like others' input on?   



[i]We'll be continuing the conversation below! Additionally, tune in to our weekly CSM led webinar on Wednesday May 25th @ 9am PST where we will be discussing this topic! Click here to register.