We have CSMs all over the world, but our power lists are scheduled to run in the morning, NA Eastern time. In other regions, it looks like our CSMs are sending out emails in the middle of the night, which sets a bad precedent and definitely removes the "personal touch" feeling.
Would be great to have a lookup to the CSM/GS User timezone, and hold back outreaches until business hours for that timezone so it looks more realistic.
Copilot: Trigger emails by CSM timezone
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I get the personal touch part but the contact anyway knows that these are automated emails right?