It would be really helpful to be able to incorporate an IF-THEN-ELSE type of an approach to outreaches where you can send one of multiple templates within a given outreach.
For example, if I have three different onboarding emails, one for each engagement model, rather than create three separate outreaches it would be great to be able to do something like
Action 1: Send template A If Segment = HIGH TOUCH
Action 2: Send template B if Segment = LOW TOUCH and Contact Role != Admin
Action 3: Send template C if Segment = LOW TOUCH and Contact Role = Admin
Action 4: Send template D if Segment = TECH TOUCH
This would help streamline the list of outreaches and make them more managable.
CoPilot: Add multiple actions to an outreach (similar to rules)
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The IF-THEN-ELSE type of an approach to outreaches will also be valuable to our localization efforts. We translate outreaches into 10 languages. With copilot today, each language requires its own power list, template and outreach. It would streamline the process if we had more robust logic which allowed us to design batch email outreaches that use this logic, as well as this idea for combining multiple languages into one template.
Thanks,
Lauren
We currently have to use email logs in power lists when designing an automated journey for a contact.