The unsubscribe link that currently accompanies our Customer Success emails would benefit from two improvements:1. Translation into our priority languages: If you offer an email in a native language, then it should carry through to the unsubscribe page.
2. Change survey opt out message: This message should say “opt out from Customer Success Survey,” since this will not opt them out from surveys sent by other Marketing functions via an alternative e-marketing tool.
Co-Pilot: Need to Update and Translate Options in Unsubscribe Link
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One small piece that is possible today is, you can customize the text that goes at the footer of the email. You can do this in Outreach configuration page.
Glad it's on the roadmap!
I don't see where I can change the unsubscribe text in the footer of the email. Are you referring to the "Gainsight Email Configuration" section within the Administration tab? If so, I don't see the option to do so there.
It looks like I have all of the permissions I can, but I'm still unable to modify the text at the bottom of every template that says "Manage your subscription preferences here." The word "here" links to the unsubscribe options.
Is localization of the unsubscribe page on the roadmap, or adding "Customer Success" to the survey opt out option, or both?
Supporting multiple languages is part of the roadmap, no ETA for that yet.
We're beginning to test out the new multi-lingual opt out options in copilot. An idea to further enhance this feature is to also include the "manage your subscription..." text from within the email template. This way, we don't have to re-enter that text each time we're creating an email template. Instead, we can just pick the language from the drop down menu and it's already set up. However, if there was a reason for excluding this text from that feature, let me know.
Do you think the addition of the translated "manage your subscription..." text from within the email template will make the roadmap in the near term?