When building a rule to create a CTA it would be great to have a checkbox option that will tell rules to ignore case reassignment rules so CTA's aren't reassigned to the wrong user or queues.
Maybe somewhere during the setup action:
Checkbox to ignore case auto-assignment rules option in rules engine when creating a CTA.
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Have we seen any issues because of this?
I have a customer experiencing this issue. I will PM you the ticket for reference.