Checkbox to ignore case auto-assignment rules option in rules engine when creating a CTA.

When building a rule to create a CTA it would be great to have a checkbox option that will tell rules to ignore case reassignment rules so CTA's aren't reassigned to the wrong user or queues.

Maybe somewhere during the setup action:

Hi Andrew,

Have we seen any issues because of this?


Yes Hitesh,

I have a customer experiencing this issue.  I will PM you the ticket for reference.