Can we tokenize pictures in Email Assist?

Related products: CS Journey Orchestrator, Email & Notifications

Can we tokenize pictures in Email Assist? I know we can add one as needed but the use case is the following: Customer wants to send the pics of multiple stakeholders who will be working with the customer, RM, AM, CSM etc and these can vary based on the customer. Customer A can have RM 1, CSM 1 and AM 1 whereas customer B can have RM 2, CSM2 and AM 2.



Don’t think it’s possible today. Posted an Idea for this recently: https://community.gainsight.com/conversations/is-it-possible-to-tokenize-a-link-added-to-an-image-in-an-email-template-5d0ab104e4b08845f9bdc95e




@meenal_shukla and @pele Thanks for posting it here!



We need to introduce the Image type of field in Data Management, once that is pushed to release, we can consume the same in tokens.




@meenal_shukla and @pele Thanks for posting it here!

We need to introduce the Image type of field in Data Management, once that is pushed to release, we can consume the same in tokens.
 

Any update on this one?


This would be nice to have since end-users can now have profile pictures. A specific use case would be embedding a CSM’s profile photo (or another desired photo) into the body of an intro email sent via Journey Orchestrator to make it more personalized. 


Hello All,
This is a great idea, as of now this is not planned.


Hello Team,

Any plans of this being included in the Product Roadmap..One of my customer tried bringing this up..


Hi All,

Can we talk  more on the usecases for which tokeneized images would be needed.

Is there any pressing usecase apart from including CSM’s pic in email?

 

Thanks

Samarth


We need this! Specifically embedding a CSM’s profile photo into the footer of an intro email to humanize and increase response rates