Benchmarking against Customer Cohorts
The ability to benchmark a customer against its cohorts would be a powerful tool. It would allow CTAs and Scorecards to really hone in on the stragglers within a cohort as well as allow the CTA and Scorecard configuration to grow with the business as opposed to pegging it to fixed thresholds. This would be so cool!
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In the April Release, we can create rules that aggregate data across accounts within a segment or cohort to establish benchmarks. So can we declare victory for Marie's idea?
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